Remote Technical Support

If you are on the phone with an Remote Data Storage backup representative, and have been instructed to receive remote help then click the link below and follow the instructions given to establish a live remote help screen of the RDS Techs computer screen.

This feature will allow you to see what we are talking about over the support call, rather than guessing what we are saying during a support call.  We hope these new features will benefit you and make your experience with Remote Data Storage a better one.

Click Here For LIVE Support
Note: This feature will not work unless an RDS Tech has instructed you to go there.

If it is after hours, or you have just general questions, please feel free to read through our FAQ section below.  These Questions and Answers regarding our backup services may be all the help you are looking for. If after reviewing the FAQ you still need help please visit our Contact Us page and request further assistance.

Frequently Asked Questions

Q: What if we already have a tape, or other media backup system?

Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the remote backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The RDS system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes.

Q: How long will a remote backup take?

The amount of time it takes to run a backup depends on several factors; the amount of data being backed up, the compression rate of the data, and the internet connection speed. After the initial upload of the customer's data the incremental backups will run much quicker.

Q: What is The Difference between onsite and offsite backups?

Basically, remote backups work like regular tape, or other media backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to our secure servers safely off-site. This eliminates the possibility that the same catastrophe that damaged the computer would also destroy your important data. This usually happens at night while your business is closed and nobody is using the computers. It's completely automatic. In fact, you may forget it's working every night.

Q: Why Are Remote Backups Considered More Beneficial?

The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed. Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.

Q: How Secure Are Remote Backups?

Very. All files are encrypted using the latest encryption technology including Twofish, AES, and DES encryption which is selected by the customer with their own personal encryption code which is only known by that customer.

Q: Does Remote Data Storage Have Access to My Files?

No, your files are compressed and encrypted before they even leave your computer. Only your encryption code can unlock your files.

Q: What is encryption?

Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code.